Test PRISMAremote Monitoring

Introduction

When you have configured PRISMAremote Monitoring, you can test the connection between PRISMAremote Monitoring and the cloud services.

Before you begin

Make sure you have configured PRISMAremote Monitoring. For more information, see Configure PRISMAremote Monitoring.

Procedure

Open the settings editor.
Click on [Configuration] → [Connectivity] .
First, test the connection between the printer and the cloud services:
Next to [Test PRISMAremote Monitoring], click on [Send test notification]. A window opens.
Click on [Send test notification].
The result must be successful. In case of error:
- Make sure that in the settings editor,[Configuration] → [Connectivity] → [Remote Control] is enabled.
- Make sure that on the operator panel, [System] → [Remote services] → [Remote connection] is enabled.
- Make sure that on the operator panel,[System] → [Remote services] → [Proxy settings] the proxy settings are correct.
- Make sure that on the operator panel, [System] → [Remote services] → [Remote connection] → [Test remote connection] the status is connected.
Second, test the connection between the cloud services and your mobile device:
Click on [Register printer for cloud services]. A new page opens.
Log in with your Microsoft or Google administrator account. A new page opens.
Click on [Send test notification].
Check on your mobile device if you have received a notification.
When you did not receive a notification:
- Make sure that notifications are allowed in the app PRISMAremote Monitoring.
- Make sure the app PRISMAremote Monitoring is not open on the foreground (active in the background is no problem).
- Make sure the account used for the PRISMAremote Monitoring app is a registered user. For more information, see Manage users for PRISMAremote Monitoring.

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Test PRISMAremote Monitoring

Introduction

Before you begin

Procedure