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Track and trace your package

Introduction

You can have your order shipped. You receive a tracking number once the shipping provider has collected your package. You can use the tracking number to track and trace your package.

Procedure

Track and trace your package via the link in the received email:

Step

Action

1

Click the link in the email. The web site of the shipping provider opens. The web site automatically uses the tracking number to display the status of your package.

By default, the subject of the email is: [Your order is ready for shipping]

or

Track and trace your package via the section [My orders]:

Step

Action

1

Go to the order with [Order status] = [Dispatched].

2

Click the icon of the truck behind the tracking number. The web site of the shipping provider opens. The web site automatically uses the tracking number to display the status of your package.