Create and download a log file

Understand log file names

The log file names are composed of several parts depending on the contents.

Manually create a log file with reports/trace files in Settings Editor

To create the log file with reports/trace files, use the [Create log file with report / trace files]  setting. Create this log file immediately after a print error occurs.

NOTE

Create the alternative log file with [Create log file with report files]  setting only on request by the Service organization.

1. Open the Settings Editor and go to: [Support]  → [Troubleshooting] .

   [Troubleshooting] tab

2. Go to the [Logging and reports] section.

   [Logging and reports] section

3. Click [Create log file with report / trace files].

4. In the [Log file with report / trace files (create and download)] dialog box, click [Create log file with report / trace files] to create a new log file.

   Create a log file with report/trace files

5. Click [OK].

Download a log file from Settings Editor

Log files can be created manually or automatically by the printer when an error occurred.

1. Open the Settings Editor and go to: [Support]  → [Troubleshooting] .

   [Troubleshooting] tab

2. Go to the [Logging and reports] section.

   [Logging and reports] section

3. Click [Create log file with report / trace files].

4. In the [Log file with report / trace files (create and download)] dialog box, click the required log file to download the file.

   Create or download log file with report / trace files

5. Store the log file on an external location.

6. Click [OK].

Create a log file on control panel

To create the log file with reports/trace files, use the [Create log file with report / trace files]  setting. Create this log file immediately after a print error occurs.

NOTE

Create the alternative log file with [Create log file with report files]  setting only on request by the Service organization.

1. On the control panel, touch: [System]  → [Setup]  → [System configuration]  → [Logging and reports] .

   System configuration
   NOTE

   You can also touch the button on the left-hand side of the start screen of the control panel and touch [System configuration].

   Start screen of control panel

2. Insert a USB device into a USB port of the control panel.

3. Touch [Create] in the [Create and export log file with report / trace files].

4. The log file is being created.

5. The last created log file is selected in the [Export log file] dialog box.

6. Touch [OK] to export this log file to the USB device.

   Touch [Cancel] to download this log file at a later moment.

Export a log file to USB device from control panel

You can export a manually or automatically created log file to a USB device.

1. On the control panel, touch: [System]  → [Setup]  → [System configuration]  → [Logging and reports] .

   NOTE

   You can also touch the button on the left-hand side of the start screen of the control panel and touch [System configuration].

   Start screen of control panel

2. Insert a USB device into a USB port of the control panel.

3. Touch [Export].

4. Select the required log file.

5. Touch [OK] to export the log file to the USB device.

Create a log file from PRISMAsync Remote Manager

1. In the top right-hand menu, click [Support]  → [Create log file] .

   Support menu

2. You are redirected to the [Create log file with report / trace files] setting of the Settings Editor that belongs to the selected printer.

3. When requested, log in to the Settings Editor.

   Use the first two instructions of this topic how to create and download the log file.

Create a log file from PRISMAremote Manager

1. To create a log file, click in the header and select [Create log file for printer_name].

   Create log file

2. You are redirected to the [Create log file with report / trace files] setting of the Settings Editor that belongs to the selected printer.

3. Log in to the Settings Editor.

   Use the first two instructions of this topic how to create and download the log file.