Bands of polluted colors in paper feed direction, so called cross color contamination, are caused by puddles of ink on the nozzle surface, that prevent ejection of drops. The ink absorbs into adjacent nozzles, causing color mixing.
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Step |
Action |
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1 |
Stop printing for 30 seconds. Before the next print job starts, the system automatically cleans the printheads. |
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2 |
Check whether the problem is resolved by printing the printhead condition test print. If the problem persists, print a test print with high ink coverage (full-color) |
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3 |
Check whether the problem is resolved by printing the printhead condition test print. If the problem persists, replace the corresponding wiper roller. |
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4 |
Check whether the problem is resolved by printing the printhead condition test print. If the problem persists, call your local Service Provider. |