The printer uses a ruler to control the printhead carriage. A polluted ruler interferes with control of the printhead carriage. In case of pollution, you can clean the ruler.
Video: Clean the ruler.
You can clean a ruler marked with a green dot. Do not clean a ruler that is not marked with a green dot.
If the operator panel shows error 5709, clean the ruler.
Use Colorado M-series prescribed:
Microflex gloves for handling ink
Lint free cloths
Cleaning liquid IPA
For information on the prescribed maintenance materials, see List of Colorado M-series maintenance materials.
Wear the prescribed gloves when contact with ink or maintenance materials is possible. Gloves should always overlap sleeves. Follow the Safety Data Sheets (SDS) guidelines carefully in order to ensure maximum safety.
Use the prescribed cleaning liquid. Do not use any other cleaners.