Troubleshoot the creation of an SMB external location (after an error message)

The remote user name or password is incorrect, or the remote user account is disabled.

• Check the remote user name and the password.

  If the user name and password are correct, check the syntax of the external location name:

  • For a remote host user: <hostname>\<username> or <IP_address>\<username>

  • For a domain user: <domainname>\<username>

• The guest account (with or without a password) is not supported by the plotWAVE and colorWAVE printers. If you are using it, replace it with a normal account with user name and password.

The remote hostname cannot be resolved.

• Make sure the hostname is correct and valid.

• Make sure the printer is connected to customer's network.

• Check the network settings of the printer in WebTools Express:

  Primary DNS suffix, Preferred DNS server, Subnet mask, Default Gateway

• Check with the System Administrator if the DNS server can resolve the hostname to an IPv4 address

• If any of the previously mentioned checks does not solve the problem, enter the remote host IPv4 address instead of the hostname.

Missing or incorrect path.

Make sure the path syntax conforms to:

• \\hostname\share[\folder\...] or,

• \\<IP_address>\share[\folder\...]

The remote host could not be found.

• Make sure the hostname or IP address is correctly typed.

• Make sure the remote host is up and running, and that it is connected to the network.

The remote host is not accessible.

• Make sure the SMB protocol is enabled on the remote host.

• Make sure the SMB ports are allowed by the firewall.

  (TCP port 139 and 445; UDP port 137 and 138).

• Make sure that NetBIOS over TCP/IP is enabled on the destination workstation.

  (Windows environment: Network and Sharing Center - Change adapter settings; Right-click on Network connection - Properties - IP V4- Properties - General - Advanced - WINS)

The remote destination cannot be tested: the remote server has reached the maximum number of connections.

• The guest account (with or without a password) is not supported by the plotWAVE and colorWAVE. If you are using it, replace it with a normal account with user name and password.

• Don't use the space character in the path or the user name.

• Restart the printer and try again.

• Check with the administrator the status of the server of this external location.

The specified path or URL does not exist on the remote host, or the folder name is misspelled.

• Make sure the share is correctly typed, and the share exists on the remote host.

• Make sure the path to the destination folder is correctly typed.

• Make sure the destination folder exists on the remote host.

The specified user account has no 'write' permission on this location.

For Scan-to-file check that the remote user has 'Write' permissions on the remote share.

The external location is full.

Make some space available on the external location for the 'Scan to' operations.

The test of the external location cannot be performed: an internal error has occurred.

• Make sure the syntax entered in the fields is correct: the \ sign is used (and not the /sign).

• The guest account (with or without a password) is not supported by the plotWAVE and colorWAVE printers. If you are using it, replace it with a normal account with user name and password.

• Don't use the space character in the path or the user name.

• Restart the system and try again.

The remote destination test cannot be performed because an internal error has occurred. Please restart the system and try again.

• The guest account (with or without a password) is not supported by the plotWAVE and colorWAVE printers. If you are using it, replace it with a normal account with user name and password.

• Don't use the space character in the path or the user name.

• Restart the system and try again.

The printer is unable to communicate with the external location. Please check the configuration. (Hint: the 'guest' account is NOT supported anymore)

Check the account specified in the external location. The guest account (with or without a password) is not supported by the plotWAVE and colorWAVE printers. If you are using it, replace it with a normal account with user name and password.