Troubleshoot the creation of an SMB external location (after an error message)

The user name or password is incorrect.

• Check the remote user name and the password.

  If the user name and password are correct, check the syntax of the external location name:

  • For a remote host user: <hostname>\<username> or <IP_address>\<username>

  • For a domain user: <domainname>\<username>

• Make sure that the destination workstation accepts the NTLMv1 authentication.

  (Windows environment: Local Security Policy - Security Settings - Local Policies - Security Options - Network Security - LAN Manager authentication level: the setting should be set to any value except 'refuse LM' or 'refuse LM & NTLM')

The remote hostname cannot be resolved.

• Make sure the hostname is correct and valid.

• Make sure the printer is connected to customer's network.

• Check the network settings of the printer in WebTools Express:

  Primary DNS suffix, Preferred DNS server, Subnet mask, Default Gateway

• Check with the System Administrator if the DNS server can resolve the hostname to an IPv4 address

• If any of the previously mentioned checks does not solve the problem, enter the remote host IPv4 address instead of the hostname.

Missing or incorrect path.

Make sure the path syntax conforms to:

• \\hostname\share[\folder\...] or,

• \\<IP_address>\share[\folder\...]

The remote host could not be found.

• Make sure the hostname or IP address is correctly typed.

• Make sure the remote host is up and running, and that it is connected to the network.

The remote host is not accessible.

• Make sure the SMB protocol is enabled on the remote host.

• Make sure the SMB ports are allowed by the firewall.

  (TCP 445 )

• Make sure that NetBIOS over TCP/IP is enabled on the destination workstation.

  (Windows environment: Network and Sharing Center - Change adapter settings; Right-click on Network connection - Properties - IP V4- Properties - General - Advanced - WINS)

The remote destination cannot be tested: the remote server has reached the maximum number of connections.

The external location server has reached the maximum number of connections. Check with the System administrator or try again later.

The specified path or URL does not exist on the remote host, or the folder name is misspelled.

• Check that the share is correctly typed and that the share exists on the remote host.

• Check that the path to the destination folder is correctly typed.

• Check that the destination folder exists on the remote host.

The specified user account has no 'write' permission on this location.

For Scan-to-file check that the remote user has 'Write' permissions on the remote share.

The external location is full.

Make some space available on the external location for the 'Scan to' operations.

The test of the external location cannot be performed: an internal error has occurred.

• Restart the system and try again.

• Make sure that SMB1 is enabled on the destination workstation.

  (Windows environment: HKLM\System\CurrentControlSet\Services\LanmanServer\Parameters key).