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Configure remote assistance

Introduction

Enable and configure remote assistance to give the service organization access to your system. The service technician is then able to operate your system and provide assistance remotely.

Before you begin

Make sure you have enabled the Remote Service connection (see Enable the Remote Service connection).

Procedure

  1. On the operator panel click on [Settings] → [Remote Service] .
  2. Tick the checkbox [Enable remote assistance] 
  3. In the box next to [Remote assistance session timeout (hours)Remote assistance session timeout [1-168 hours]] fill in the time in hours you want the remote assistance session to automatically end.
  4. Click on [Test remote connection] to check whether the connection was successfully established.
    NOTE

    • When you cannot connect remote assistance, contact your local Service representative.

    • Since a remote assistance session is established via a point to point connection, only this specific system and none of the other systems at your site can be reached.

    • Disable the remote connection when you want to terminate the connection with the service organization. Then you are always in control.

Parent topic:
Troubleshooting and Support
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