The workflow stages of an order are visualized by buttons in the order details. The buttons represent order states. The available order states depend on:
The configuration of the application
For example, order state [Dispatch] is available when the system administrator has enabled shipping.
Requests of the customer
For example, order states [Send quotation] and [Send proof PDF] are only available when the customer has requested a quotation or proof PDF.
Select an order for an overview of the current status of the order and the remaining steps to complete the order. An order can contain one or more jobs. Each job in an order can have a different [Communication state]. The [Communication state] of the order is equal to the lowest job state.
It is recommended that the [Communication state] column be displayed.
When there are no workflow restrictions, you can always finalize an order. However, when there are workflow restrictions, you can only finalize an order when it is ready or dispatched. The following workflow restrictions apply:
The customer has requested a proof PDF.
The customer has requested a quotation.
The customer submitted an order from a web shop that has a cost center assigned to it.
When part of an order has not printed successfully or has not been handled correctly, you may want to process the order again.
Select an order.
Click the step in the workflow which you want to execute again.
NOTE
You cannot change the order state when the [Communication state] is [Dispatched] or [Finalized].