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Create a license request file

About this task

In the lower left corner of the user interface window you can see when your PRISMAelevate XL ALPS Engine license expires.

The first time that you have ordered a license at your local sales representative office, you have received a license number. You need this license number, usually sent to you by email, to create a license request file.

Procedure

  1. Click on the menu button.
  2. Click on [Create a license request file].
  3. Enter the requested data in the window below and click on [Create request]. Fill in the email address to use for receiving the new license file.
  4. A license request file ([Hardware-key-ID]-summaryfile.zip) is created. Save this file on your computer.
  5. There are two ways to send in the request file:
    1. You can send an email to your local sales representative and attach the license request file ([Hardware-key-ID]-summaryfile.zip) that you have saved on your computer.

      Your local sales representative generates a new license file ([Hardware-key-ID]-licensefile.zip) and sends it to you by email.

    2. You can also go to the web portal: https://activation.cpp.canon/

      • Enter the requested data and click on [Next].

      • In the next window, upload the license request file ([Hardware-key-ID]-summaryfile.zip) that you have saved on your computer and click on [Activate license].

      • You will receive an email with a link where you can download the new license file ([Hardware-key-ID]-licensefile.zip).

  6. Save the new license file on your computer.

    See Upload a new license file how to activate the license.

Parent topic:
Licenses
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