Change an order

On behalf of a customer, you can change an order as long as:

• The customer has not paid the order.

• The operator has not accepted the order.

Change the order ticket

You can edit the ticket items both at order level and at job level.

1. To view or edit the order ticket, you have to select the [Order view], then select an order. The list of jobs that belong to the order and the order ticket items become available.

2. Change the ticket items of the order. For example, update the billing information or change the cost center.

3. Click outside the pane that shows the ticket items to save your changes.

Change the job ticket

You can edit the ticket items both at order level and at job level.

1. To view or edit the job ticket, you have to select the [Job view], then select a job. You can also select the [Order view], then select an order. The list of jobs that belong to the order and the order ticket items become available. When you click a job, the ticket items at job level and the files of the job become available.

2. Change the ticket items of the order. For example, a customer has entered '[Copies] 4', but the number of copies must be 7. You can change the [Copies] item and handle the job according to the new value.

3. Click outside the pane that shows the ticket items to save your changes.

Change the cost center

You can change the cost center that the customer has selected. Precondition is that the customer belongs to several user groups, each having a different cost center assigned.

Change the jobs of an order

The system administrator defines if you can change the jobs of an order on behalf of the customer. See option [Allow the order manager to change the orders] in the [Configuration] workspace.

Add a job to an order

1. Select the order.

2. Click the '+' icon in the selected order to add a job.

   The products available to the operator appear in the right-hand pane.

3. Select a product to create the job. The selected product determines the available file options and ticket items for the job.

4. Click [Browse] in the [Files] dialog.

   Type of file	Actions
   [Digital file]	Browse to the file and click [Open]. You can also drag and drop files into the [Files] area. You can add different kinds of files to your job. The system administrator defines which kinds of files you can add and which file sources you can browse to in order to add files. For each allowed file type, an application must be available to the operator that can open the file type. An error message will appear when you select a non-supported file type.
   [Paper original]	Type a name for the file. You can submit a job without an attached file. Only a job ticket is submitted. The customer can send the paper original to the print room, for example via the internal mail. Option [Paper original] is also used for copy jobs. For accounting reasons such copy jobs can be added to a print job.
   [Other digital file]	Type a name for the file. You can submit a job without an attached file. Only a job ticket is submitted. This option can be used when the digital file cannot be added to the job yet. For example, a digital file on a CD. The customer can send the other digital file to the print room, for example via the internal mail.

   NOTE

   You can click the pencil icon to edit a file. The file is opened in the appropriate application. You cannot edit the file if no application is associated with the file type.

5. Fill out the job ticket.

   You can define the values for the available job ticket items. The job ticket contains the output settings, the number of copies, etc. The output settings determine how the job is produced. For example, you can define the required media, copies, etc.

6. Click [Submit].

   The application automatically converts every non-PDF file into a PDF file. If the job contains multiple files, the PDF files are automatically merged into a single document. The order of the files determines how the files are merged.

   The order and its jobs are created with [Communication state] = [New].

Add a file to a job

The system administrator defines if you can change the files of a job on behalf of the customer. See option [Allow the operator to change the files of jobs] in the [Configuration] workspace.

1. Select the order.

2. Select the job that you want to change.

3. Click the '+' icon in the [Files] dialog to add a file.

   NOTE

   You cannot add a file when the product contains a fixed document. The fixed document is added to the product by the system administrator.

   The system administrator can enable option [Allow the operator to change the files of jobs] in the [Configuration] workspace. Then, you can add or change the content of a product that contains a fixed document.

4. Select which type of file you want to add.

   Type of file	Actions
   [Digital file]	Browse to the file and click [Open]. You can also drag and drop files into the [Files] area. You can add different kinds of files to your job. The system administrator defines which kinds of files you can add and which file sources you can browse to in order to add files. For each allowed file type, an application must be available to the operator that can open the file type. An error message will appear when you select a non-supported file type.
   [Paper original]	Type a name for the file. You can submit a job without an attached file. Only a job ticket is submitted. The customer can send the paper original to the print room, for example via the internal mail. Option [Paper original] is also used for copy jobs. For accounting reasons such copy jobs can be added to a print job.
   [Other digital file]	Type a name for the file. You can submit a job without an attached file. Only a job ticket is submitted. This option can be used when the digital file cannot be added to the job yet. For example, a digital file on a CD. The customer can send the other digital file to the print room, for example via the internal mail.

   NOTE

   You can click the pencil icon to edit a file. The file is opened in the appropriate application. You cannot edit the file if no application is associated with the file type.

5. Your changes are automatically saved.

   The application automatically converts every non-PDF file into a PDF file.

   If the job contains multiple files, the PDF files are automatically merged into a single document. The order of the files determines how the files are merged. You can drag a file to the correct position.