Sometimes an error message or warning appears. Use the troubleshooting solutions below to continue your job.
Document in error (red)
When the format of a file is not supported or when a document is invalid:
The job is displayed in red.
The document is displayed in red in the document list.
The settings tiles are disabled.
The job cannot be printed.
Remove the document in error from the job to be able to print the job.
Document in warning (orange)
When a document requires attention, it is displayed with an orange background color in the document list and a message is displayed in the preview and the tooltip.
Select the document to check the print preview and the print settings. The settings for which there is an incompatible value or the setting that contradicts with another one are highlighted with orange background color. Change these settings to correct the job and continue printing.
Sometimes, the delivery destination is incompatible with the selected media size or media type. For example, thick media types such as Paper Uncoated 120-160g or Transparent 75-100g cannot be delivered to the Top Delivery Tray.
When this happens, the tiles of the incompatible settings turn orange and a warning message is displayed. The application prevents from submitting the job.
Océ Publisher Select 3 proposes a solution that you can accept or refuse.
When you accept, the tile of the setting turns green. When you cancel the proposed solution, you have to manually adjust the settings.
For Canon imagePROGRAF printers the [Media type], [Print target], and [Print quality] settings are dependent on each other.
The list of available [Print target] values can vary, depending on the selected [Media type].
The list of available [Print quality] values can vary, depending on the selected [Media type] and [Print target].
When you select a [Print target] value that is not compatible with an already selected [Print quality] value, the print quality value is reset to [Standard (600 dpi)].
When you select a [Media type] value that is not compatible with an already selected [Print target] or [Print quality] value
, the print target value is reset to [Default settings] while the print quality value is reset to [Standard (600 dpi)].
When you always want to be able to choose between all [Print target] values, set [Media type] to [Any type].