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Troubleshooting - Print job

Introduction

Sometimes an error message or warning appears. Use the troubleshooting solutions below to continue your job.

Unable to print a job

You cannot print a job when:

  • A document is in the [Interpreting...] state.

  • A document is in error.

  • The job is empty.

  • Valid accounting data are missing (when accounting is enabled).

    When one of these conditions occurs, the system displays an error message. Accept the solution presented by the application or correct the problem yourself to continue printing. Otherwise cancel the job.