Manage the corrupted orders, jobs, and products

Manage the corrupted orders and jobs

A corrupted order or job is stuck in a certain state, for example, editing, redistilling, printing, etc.

1. Click [System] - [Corrupted items].

   • [Corrupted orders]

   • [Corrupted jobs]

2. Select a job from the list of corrupted orders or jobs.

   Additional actions	Description
   Recover corrupted orders and jobs	Click [Unlock]. The job returns to the previous valid state. Now, you can continue to process the job.
   [Save]	Click [Save]. Browse to a location. Click the [Save] button. The corrupted job and the job ticket are saved. The saved job and job ticket can be sent to the help desk to analyze why the job became corrupted.
   [Delete]	Click [Delete]. The corrupted job is deleted from the server.
   [Refresh]	Click button [Refresh] to update the list of corrupted jobs. The list of corrupted jobs is not updated automatically.

Manage the corrupted products

A corrupted product appears in the list when a user cannot use the product to create a job. The user cannot select the product because it contains an invalid or inaccessible link.

The column [Failed attempts to use product] shows how often users tried to create a job using the corrupted product.

1. Click [System] - [Corrupted items] - [Corrupted products].

2. Click the pencil icon. The icon appears when you hover the mouse pointer over a corrupted product.

   The pane [Detailed product settings] of the corrupted product opens in the [Product and order editor] workspace.

3. Type a correct link or fix the access to the folder.

   When the link is fixed, the product is automatically removed from the list of corrupted products.