Troubleshoot the creation of a WebDAV external location (after an error message)

Proxy authentication required. Please check the proxy configuration.

• Check whether a proxy is required.

• Check the proxy settings.

The remote hostname cannot be resolved.

Check whether a proxy is required.

The specified path or URL does not exist on the remote host, or the folder name is misspelled.

• Make sure the path exists.

• Make sure that 'Proxy settings' feature is not checked if the WebDAV server does not require an internet access (local network).

• Check the syntax of the WebDAV external location. Make sure it complies with the WebDAV syntax of your Cloud.

  IMPORTANT

  For the 'Box.com' Cloud, the WebDAV syntax changed. The new syntax is: https://dav.box.com. You must use the new syntax. It replaces https://apps.box.com/dav.

Missing or incorrect path.

Check the path and the URL syntax. There may be some strange characters in the path, or an incorrect URL.

The user name or password is incorrect.

• Check the remote user name and the password.

• If the user name and password are correct, check also the “path” syntax.

The external location cannot be tested: the remote server has reached the maximum number of connections.

The external locations server has reached the maximum number of connections. Check with the System administrator or try again later.

The specified user account has no 'write' permission on this location.

• For Scan to file check that the remote user has 'Write' permission on the remote host.

• Check the syntax of the WebDAV external location.

  NOTE

  Replace http:// by https://.

The external location is full.

Make some space available on the external location.

The test of the external location cannot be performed: an internal error has occurred.

• Check the URL syntax entered in the Path setting.

• Check proxy settings is not checked if the WebDAV server does not require an internet access (local network).

• Restart the system and try again.