When adding a file to a job, a red dot with a white cross is displayed before the filename. Why?
If you put the mouse on the file, the tool tip will state 'File format not supported'.
The application cannot recognize or support the file in the following cases:
[File format {0} is not enabled on the printer]
This format is disabled on the printer. Contact the printer operator to enable it.
[File format {0} is not licensed on the printer]
The licence for PostScript or PDF is not installed on the printer. Contact your local representative to get the licence and activate it on the printer.
[File format {0} is not supported by the printer]
The application can identify the file format but this format is not supported. Convert the format of the file to a supported format.
[The file format was not recognized]
The file format is not identified by the application. Open the file in a different software application and print it using the Driver Select for Microsoft® Windows®.