Error codes overview

1

5713

Cannot read markers for media step control

• Clean the MC scanner, see Clean the MC scanner.

• Use the advanced black markers.

• Clean the media or use different media.

2

1701

1702

1705

5709

Carriage crash

• Clean the platen and the buffer plate, see Clean the platen and Clean the buffer plate.

• Clean the ruler, see Clean the ruler.

• Check the fan settings.

• Use uncurled or undamaged media.

• Use the correct winding mode.

• Use recommended media and profiles from Canon media guide website.

• Make sure media is not damaged or curled.

• Make sure the media can be transported well.

3

1760

1761

5760

5761

Carriage position error during home

• Check if the carriages can move freely (i.e. is not blocked).

• Check if the platen is clean. For more information see Clean the platen.

4

6539

Temperature deviation error

• Check the air inlet and outlet for obstructions.

• Vacuum the chiller, see Vacuum the chiller and check the fluid level.

• Check the environmental temperature.

5

6540

Temperature at set point timeout

6

6548

High temperature

7

6544

Chiller alarm

Refill the chiller, see Refill the chiller.

8

15725

1270108

Too late at XMS_MEDIA_SE (15B11)

• Make sure the media is not damaged or curled.

• Make sure the media can be transported well and is not too flexible, slippery or sticky.

• Use a media that is reflective enough.

9

15729

Too late free at XMS_MEDIA_SE (15B11)

• Make sure the media is not damaged or curled.

• Make sure the media can be transported well and is not too flexible, slippery or sticky.

• Use a media that is reflective enough.

10

25701

Wrong media width detected

Media width does not match the measured width, please change the media width.

11

7703

Maintenance tray not detected

• Place maintenance tray in correct position.

• Check maintenance chapter, see Maintain the printer.

12

7778

Tissue cassette not detected

Make sure the tissue cassette is inserted correctly. See Replace the tissue cassette.

13

21752

Ink aging PH detected

Automatic maintenance cannot be performed while the system is in error.

To prevent damage to the printhead heating is switched off. Try to prevent the printer being in an error state for too long (e.g. overnight).

When the error situation is resolved the printheads will automatically warm up again.

14

16731

16733

Knife position error

• Make sure you use a cuttable media

• If the knife is damaged, replace knife, see Replace the knife.

• Check if there are no obstructions in knife path.

15

24704

Open during run

Do not open the media drawer when the led is off.