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Alarm of the chiller is triggered

Chiller errors

The chiller has a number of errors that trigger the alarm of the chiller.

  • E1: Room temperature is too high

    This error occurs when the internal temperature of the chiller cabinet is higher than 45°C (113°F).

  • E2: Water temperature is too high

    This error occurs when the water temperature in the chiller reaches 28°C (82.4°F).

  • E3: Water temperature is too low

    This error occurs when the water temperature in the chiller reaches 3°C (37.4°F).

  • E4: Room temperature sensor failure

  • E5: Water temperature sensor failure

  • No flow detected in the chiller

The first five errors are shown on the display of the chiller (1), while the last error activates the red alarm light (2). The error code and temperature are displayed alternately.

Error shown

What happens if the alarm is triggered?

When the alarm is triggered, the chiller will emit repetitive beeping sounds. The course of your actions depends on the error type. Some errors can be solved by you, while others require the assistance of a service representative.

Error

Possible causes

Actions

E1

The ambient temperature is too high.

Control the environmental conditions in the print room.

On the control panel, go to [System]  → [Printer]  → [Ambient parameters]

The ventilation grids of the chiller module are blocked by an object.

Create more space around the chiller module.

The dust filters need to be cleaned.

Contact your service organization.

E2

The chiller has been switched on recently, and there is still warm water in the system.

The alarm switches off automatically when the temperature drops below 28°C (82.4°F). No further action is needed.

The dust filters need to be cleaned.

Contact your service organization.

The fans inside the chiller are blocked or faulty.

Contact your service organization.

E3

Contact your service organization.

E4

There is a problem inside the chiller.

Contact your service organization.

E5

There is a problem inside the chiller.

Contact your service organization.

No flow detected in the chiller

Low coolant level

Contact your service organization.

The hose is blocked.

How to turn off the alarm

It is possible to turn off the alarm. To do that, press one of the buttons on the chiller display (RST, SET, or arrow buttons). To reach these buttons, insert a pen or a screwdriver through the grid on the cover. The tool that you use needs to be at least 20 cm (7.9 inch) long.

NOTE

Turning off the alarm does not solve the error, but it might allow the printer to continue working.

Turn off the alarm

If the red alarm light is on, pressing a button on the display will not stop the beeping sound.