Download file of job that caused a printer error

You can download the job that caused a printer error. You can send the file to the Service organization to analyze the problem.

1. Open the Settings Editor and go to: [Support]  → [Troubleshooting] .

   [Troubleshooting] tab

2. In the [Logging and reports] option group, click [Download job that caused printer error].

3. In the [Download job that caused printer error] dialog box, click [Download job that caused printer error].

   Download job that caused a crash

4. Select the file that contains the crashed job.

5. Save the file on an external location.

6. Click [OK].

More information

• Learn about print defects, print errors, and printer errors

• Adjust the default troubleshooting settings