Problems occur due to a print system or job handling problem.
Below you find an overview of solutions on problems that can occur.
|
Problem |
Solution |
|---|---|
|
Paper jam |
Follow the instructions on the control panel. After you solved a paper jam, the print process resumes from the set where the jam occurred. Check for double prints. |
|
Machine error |
Follow the instructions on the control panel. The control panel informs you if a restart of the printer is necessary. |
|
Service required |
Follow the instructions on the control panel. The control panel informs if you must contact your Service organisation. |
|
Unit reconditioning |
Follow the instructions on the control panel. When you solved the problem, the print process resumes from the set where the problem occurred. The control panel can ask to remove sheets. |
|
Print system cannot determine if the output is complete. |
Follow the instructions on the control panel and check the output. The print system asks to confirm that the printed output is complete. |
|
Printed output or originals have streaks or spots. |
Perform a procedure to clean machine parts. (Cleaning tasks and procedures) For some procedures you must have the rights to perform maintenance tasks. |
|
A paper tray does not open. |
Check if you closed all paper trays correctly. |
|
Printed media has curls. |
Perform the curled output media correction procedure. (Correct curled output media) |
|
Images on the printed output are not aligned correctly. |
Perform a media registration. (Adjust the media registration) |
|
Images on the printed output are skewed or slightly rotated. |
Perform the skewed and rotated image correction procedure. (Adjust the media registration) |
|
Simular colours for text and colour panes in the source document are different on the printed output. |
Perform a media calibration for all halftones. (Calibrate a media family) |
|
Simular colours in the source document are different on different media. |
When the different media are in two media families, calibrate both media families. (Calibrate a media family) When the different media are in one media family, create a new media family with new output profiles and calibrate the new media family. (Calibrate a media family) |
|
CMYK colours are not correctly aligned. |
Perform the automatic colour mismatch procedure. (Automatic colour mismatch correction) |
|
Printed output has white gaps between colour panes. |
You can create new trapping presets. (Create a trapping preset) |
|
A density unevenness occurs. |
|
|
Gradation problem occurs: Automatic gradation adjustment shows strange results. Automatic gradation adjustment does not work. |
|
|
Temperature or humidity changes significantly in the print environment. |
Perform the standard or professional Auto gradation adjustment procedure. (Learn about calibration) |
|
Uneven colour planes occur. |
The Shading correction procedure assures consistent, even colour planes on the output. (Learn about calibration) |
|
Slight colour tone deviations over time. |
When printer calibration and media family calibration cannot correct the slight colour deviations you can use the automatic correction colour tone (ACCT) function. (Correct the colour tones with the ACCT function) When also the ACCT function cannot fix the colour tone deviations, contact your Service organisation. |
|
Moiré patterns occur on the printed output. |
Change the image smoothing setting. (Learn about the print job settings) |