The system administrator configures if you are allowed to create your own filters. Filters that you create are not available for other operators. A filter shows the jobs and orders that match the required filter criteria. The filter hides all other jobs and orders.
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Additional actions |
Description |
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Rename a filter |
You cannot rename the filters created by the system administrator. |
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Delete a filter |
You cannot delete the filters created by the system administrator. |
Click the filter section in the footer and click [Edit filter]. The filter section in the footer displays an icon of a funnel.
Use one or more items for the filter.
Select the ticket item that you want to add to the filter and enable option [Use in filter].
An item is marked with a funnel icon when the item is added to the filter.
Assign a value to the ticket item.
Repeat this until you have defined your filter.
Define which logical operator must be used when the filter contains two or more items.
By default, the 'AND' operator is used when you add more than one item to the filter. Jobs and orders become visible when all filter criteria are met.
When you enable option [Allow the OR operator in the filter], the 'OR' operator is used when you add more than one item to the filter. Jobs and orders become visible when at least one filter criteria is met.
Click [OK].
The filter is added as a [Temporary filter] to the filter section in the footer. If you want to save the filter, continue with the following steps.
Click the filter section in the footer and click [Save filter as...].
Type a filter name and a description for the filter.
Click [OK].