The system administrator configures if you are allowed to create your own filters. Filters that you create are not available for other operators.
Additional actions |
Description |
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Rename a filter |
You cannot rename the filters that are created by the system administrator.
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Delete a filter |
You cannot delete the filters that are created by the system administrator.
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Click the drop-down list in the footer and click [Edit filter]. The drop-down list contains an icon of a funnel.
Add ticket items to the filter.
Select the ticket item that you want to add to the filter and enable option [Use in filter].
Assign a value to the job ticket item.
Repeat this until you have define your filter.
Click [OK].
The filter is added as a [Temporary filter] to the drop-down list of the filters. If you want to save the filter, continue with the following steps.
Click the drop-down list in the footer and click [Save filter as...].
Type a filter name and a description for the filter.
Click [OK].